Quantifying Residents' Perceptions of Smart Community Construction through a Hybrid EWM-PROMETHEE II Method: A Case Study of Shenzhen, China

Smart community construction (SCC) is pivotal for urban modernization, yet extant research often neglects the residents' perceptions of these initiatives, focusing predominantly on technological advancements. A hybrid evaluation method integrating the Entropy Weight Method (EWM) and PROMETHEE II was developed to quantify residents' perceptions of SCC. Through the literature review and expert interview, the evaluation indicators for residents' perceptions of the SCC were identified, leading to the development of an evaluation indicator system consisting of 5 dimensions and 25 indicators. The hybrid evaluation method that combines EWM and PROMETHEE II was then applied to quantify the level of residents' perceptions of SCC across five communities in Shenzhen city of China, using data from 410 valid questionnaires. The results indicated that the Baolong community had the highest level of the SCC, while the Nanyuan community exhibited the lowest ranking. Sensitivity analysis confirmed the robustness of these results, thereby validating the evaluation process. Moreover, recommendations were proposed to enhance residents' perceptions of smart community initiatives. This research not only introduces a novel evaluation method that expands the body of knowledge on the SCC and residents' perceptions but also helps the government develop sustainable SCC strategies.