Healthcare Providers' Experience with Saudi Arabia's 937 Virtual Medical Call Centers and Telehealth

被引：4

作者：

Al-Wathinani, Ahmed M. ^{[1
]}

Dhafar, Yahia ^{[2
]}

Aljarallah, Salah A. ^{[3
]}

Alqahtani, Muqbil Saad ^{[4
]}

Alamri, Fahad Abdullah ^{[5
]}

Aljohani, Awad ^{[6
]}

Alanazi, Majed D. ^{[7
]}

Arbaein, Turky J. ^{[8
]}

Zaidan, Amal M. ^{[9
,10
]}

Aljuaid, Mohammed ^{[11
]}

Goniewicz, Krzysztof ^{[12
]}

机构：

[1] King Saud Univ, Prince Sultan Bin Abdulaziz, Coll Emergency Med Serv, Dept Emergency Med Serv, Riyadh 11541, Saudi Arabia

[2] Seha Virtual Hosp, Minist Hlth, Riyadh 12382, Saudi Arabia

[3] King Saud Univ, King Khaled Univ Hosp, Dept Family Med, Riyadh, Saudi Arabia

[4] King Faisal Univ, Coll Dent, Dept Dent, Alhafouf 36932, Saudi Arabia

[5] Minist Hlth, Ambulatory Care Adm, Riyadh 11525, Saudi Arabia

[6] Fresenius Kabi Sci Off, Alsaif Bldg, Riyadh 1141, Saudi Arabia

[7] Minist Hlth, Dept Family Med, Gen Directorate Hlth Affairs Riyadh Reg, Riyadh 12822, Saudi Arabia

[8] Umm Al Qura Univ, Coll Publ Hlth & Hlth Informat, Dept Hlth Adm & Hosp, Mecca, Saudi Arabia

[9] King Saud bin Abdulaziz Univ Hlth Sci, Coll Publ Hlth & Hlth Informat, Riyadh, Saudi Arabia

[10] King Abdullah Int Med Res Ctr KAIMRC, Riyadh, Saudi Arabia

[11] King Saud Univ, Coll Business Adm, Dept Hlth Adm, Riyadh, Saudi Arabia

[12] Polish Univ, Dept Secur, Deblin, Poland

来源：

JOURNAL OF MULTIDISCIPLINARY HEALTHCARE | 2024年 / 17卷

关键词：

telemedicine; Saudi Arabia; health care providers; patient satisfaction; health services accessibility; telehealth; medical informatics; health policy; TELEMEDICINE; SATISFACTION; BARRIERS; PERCEPTIONS;

D O I：

10.2147/JMDH.S467172

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Introduction: This cross-sectional descriptive study evaluates the experiences and perceptions of healthcare providers (HCPs) regarding the 937 medical call center in Saudi Arabia, a key telemedicine initiative. Aim: To assess HCP satisfaction, identify challenges, and provide recommendations for improvement. Methods: Conducted from November 20th to December 15th, 2022, the study surveyed 454 HCPs, achieving a 90.5% response rate. Results: A majority (86.8%) of respondents were satisfied with the call center, valuing its ease of use and effectiveness in healthcare delivery. However, challenges such as the accuracy of remote medical assessments, the need for clearer telehealth regulations, concerns over management support and consultation overlaps were identified. The study also highlights the importance of ongoing support and updates, comprehensive telehealth regulations, integration of more medical specialties, and improvements in system integration and data confidentiality. Conclusion: The study underscores the need for strategic enhancements to the 937 call center to further improve healthcare accessibility and efficiency in Saudi Arabia. These enhancements are vital for aligning telehealth services with Saudi Arabia's healthcare objectives under Saudi Vision 2030.

引用

页码：2949 / 2960

页数：12

共 64 条

[1] Awareness of, Beliefs about, Practices of, and Barriers to Teledentistry among Dental Students and the Implications for Saudi Arabia Vision 2030 and Coronavirus Pandemic [J].