Examining the role of the parent-caseworker relationship in child maltreatment decision-making

Child welfare (CW) professionals are charged with investigating reports of alleged child maltreatment and determining whether and what type of maltreatment has occurred. Multiple factors contribute to the difficulty of making maltreatment-related decisions. The Decision-Making Ecology (DME) as developed to capture the various factors - beyond child safety-related information - that influence CW decision-making, ranging from family-to community-level factors. This study examined how the relationship between CW-involved parents and child protective caseworkers affects maltreatment-related decision-making. We propose that this relationship independently influences CW decision-making processes and should be included in the DME framework. Finally, we make recommendations to CW agencies that would improve maltreatment decision-making processes.