How emotions affect the outcomes of information overload: information avoidance or information consumption?

被引：0

作者：

Cheng, Xusen ^{[1
]}

Zhang, Shuang ^{[1
]}

Yang, Bo ^{[1
]}

机构：

[1] Renmin Univ China, Sch Informat, Beijing, Peoples R China

来源：

INTERNET RESEARCH | 2024年

基金：

中国国家自然科学基金;

关键词：

Emotions; Fear of missing out; Information avoidance; Information consumption; Information overload; STRUCTURAL EQUATION MODELS; LIMITED CAPACITY MODEL; MIXED-METHODS RESEARCH; UNOBSERVABLE VARIABLES; FEAR; ANXIETY; ACTIVATION; INDIVIDUALS; AMBIVALENCE; UNCERTAINTY;

D O I：

10.1108/INTR-05-2023-0390

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

PurposeInformation overload has become ubiquitous during a public health emergency. The research purpose is to examine the role of mixed emotions in the influence of perceived information overload on individuals' information avoidance intention and the state of fear of missing out.Design/methodology/approachA mixed-methods approach was used in this study: a qualitative study of 182 semi-structured interviews and a quantitative study of 309 surveys.FindingsThe results show that perceived information overload negatively affects peace of mind and positively affects fatigue and fear. Emotions with a low activation level (peace of mind and fatigue) promote emotions with a high activation level (hope and fear), and peace of mind negatively influences fatigue. Additionally, peace of mind negatively affects information avoidance intention, while hope positively affects the state of fear of missing out. These two information processing outcomes are positively impacted by fatigue and fear.Originality/valueThis study extends existing knowledge by uncovering the underlying influence of mixed emotions on individuals' different information processing outcomes caused by perceived information overload. It provides practical insights for online media platforms and Internet users regarding how to process overwhelming information during a public health emergency.

引用

页数：21

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