The Factors of Success in Air Traffic Control Career: A Case Study of a Private School

This qualitative research aimed to analyze and present the factors of success in air traffic control career a case study of a private school. The research was conducted with indepth interviews with 7 respondents, namely 1 respondent with at least 20 years and 3 respondents with at least 15 years of air traffic control experience, 2 airport managers, and The findings revealed that the success in air traffic control career consists of 3 main factors, 1 secondary factor, and 15 sub-factors: 1) Physical factors which include physical conditions, knowledge, and skills. 2) Psychological factors which include motivations, attitudes, and personal characteristics. 3) Organizational factors which include work systems, workplace environment, training, and resource management. 4) Factors related to work performance (the secondary factor) which include co-workers, social skills, emotional intelligence, work-life balance, and English language skills. The presentation of guidelines for developing the factors of success in air traffic control career are divided into 2 levels: 1) Personnel development guidelines include training process creation, curriculum determination, and evaluation. They need regular updates to ensure relevance to current events, providing equal opportunities for self-development and fostering effective collaboration. 2) The organizational development guidelines encompass several key aspects. These include developing specific and clear guidelines for personnel recruitment, creating operations training courses, setting up remunerations for employees, and establishing a platform that not only facilitates the acceptance of personnel into the organization but also ensures they are fully prepared to perform their duties effectively for the long term.