Digital public services based on Bourdieu's theory of practice: A proposal for a conceptual framework

The objective of this study is to propose an analysis framework whose main function is to observe the effects of the implementation of digital public services, focusing on power relations and their impact on these services. With the advancement of studies on the theme of digital public services and digital government, different perspectives have been used to assess the maturity of government and the implementation of public services in this modality. We understand that the hegemonic evaluation perspective, the technological/organizational, cannot encompass the existing complexity in the process of implementing digital public services and the citizen/service perspective does not encompass the existing power relations in this process. In this sense, we propose the construction of a framework based on the main concepts of Bourdieu's theory of practice: social field, habitus and capital. The proposed framework seeks to focus on the power relations present in the implementation of digital public services and how these relations affect the service implemented in the digital modality.