Psychological Service Design: From Consulting Space to Experience Place

Through case analysis of changes in mental health counseling methods both domestically and internationally, a multidimensional quadrant model for the design turn of psychological counseling centers is abstracted from philosophy, and a fusion path for the design turn between different quadrants is proposed. At the same time, it is proposed that the design of psychological counseling centers is shifting from traditional counseling spaces to technology based experiential place, and the role of psychological counselors is shifting from providing counseling services to evaluating experiential effects. The positioning of psychological counseling centers is shifting from a space for relieving psychological stress to a place where stories can occur, which is the academic contribution of this study. Based on the service theater model, it is proposed that psychological counseling services as experience venues can be designed from three aspects of service contacts: common goals, service scenarios, and interactive processes. Then, through the transformation of the Psychological Counseling Center of Chongqing University of Posts and Telecommunications, the necessity and feasibility of designing psychological counseling services from consultation spaces to experience venues are verified through the actual design process and effects. This is the practical value of this study.