Study on the Evaluation of Bus Satisfaction in Exclusive Bus Lane Environment Based on Entropy Weight Method

In order to improve bus service level after installing exclusive bus lanes, this paper evaluates the satisfaction of bus service using based on the collected data in Xining City. First, considering passengers' needs, a satisfaction evaluation system is constructed from four aspects of comfort, convenience, reliability, and security, and an evaluation model of entropy weight method is established. Second, combined with the field survey data, the weight of each index was determined, and the satisfaction evaluation result of each index was calculated. The overall satisfaction of bus lanes was 3.78, which was between "general satisfaction" and "satisfaction." Finally, impacts of personal attributes, travel attributes, and other variables on satisfaction were analyzed. The results show that comfort and reliability are the focus of travelers, intersection delays and epidemic causes have a great impact on public satisfaction, and the level of public transport service needs to be further improved.