The role of digital leaders' emotional intelligence in mitigating employee technostress

被引:9
作者
Ertio, Titiana [1 ]
Eriksson, Taina [1 ]
Rowan, Wendy [2 ]
Mccarthy, Stephen [2 ]
机构
[1] Univ Turku, Ctr Collaborat Res, Turku Sch Econ, Turku, Finland
[2] Cork Univ, Univ Coll Cork, Business Sch, Cork T12K 8AF, Ireland
基金
芬兰科学院;
关键词
Emotional intelligence; Digital leadership; Digital transformation; Technostress; INFORMATION; TECHNOLOGIES; TRANSFORMATION; CONSEQUENCES; SURVEILLANCE; KNOWLEDGE; DYNAMICS; USERS; MODEL; SIDE;
D O I
10.1016/j.bushor.2024.03.004
中图分类号
F [经济];
学科分类号
02 ;
摘要
Digital leadership involves dealing with complex challenges and anticipating trends that arise from emerging technologies. Amid the accelerated pace of digital transformation, consequences such as technostress have become apparent to organizations and their leaders. Emotional intelligence (EI) is an essential characteristic for enabling digital leaders to hone the necessary skills to lessen employees' technostress by developing higher levels of consciousness of emotionsdboth one's own and those of others. By synthesizing research-based knowledge of EI and leadership, we contribute to a broader understanding of competency requirements for digital transformation by bringing employees and the role of digital leadership through EI into the picture. This article also presents new EI strategies for digital leaders to mitigate employee technostress in digital transformation via communication, transparency, and trust. (c) 2024 Kelley School of Business, Indiana University. Published by Elsevier Inc. This is an open access article under the CC BY license (http://creativecommons.org/ licenses/by/4.0/).
引用
收藏
页码:399 / 409
页数:11
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