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Corporate social responsibility bridges in the context of tourism service providers
被引:0
|作者:
Alsheyab, Mousa
[1
]
Filimon, Nela
[2
]
Fuste-Forne, Francesc
[2
]
机构:
[1] Arab Univ, Dept Tourism & Hospitality Management, Coll Technol, Irbid 21156, Jordan
[2] Univ Girona, Dept Business, Edif Econom,C-de Univ Girona,10,Campus Montilivi, Girona 17003, Spain
关键词:
CSR;
hospitality management;
intersectionality;
Jordan;
Middle East;
tour operator;
travel agency;
transport;
CSR;
SUSTAINABILITY;
QUALITY;
PERFORMANCE;
MANAGEMENT;
ATTITUDES;
BEHAVIOR;
PARTICIPATION;
PERCEPTIONS;
ENTERPRISES;
D O I:
10.1386/hosp_00073_1
中图分类号:
F [经济];
学科分类号:
02 ;
摘要:
This research focuses on the corporate social responsibility (CSR) practices of tourism service providers (TSPs - tour operators, travel agencies, tourism transportation agencies, among others). We analyse TSP's collaborative efforts through CSR practices and their social, economic and environmental dimensions. Building on a qualitative framework, we conducted structured personal interviews with fifteen representatives of Jordanian TSPs. Several contributions are worth mentioning: the analysis allows for a broader understanding of CSR practices adopted by TSPs to serve as mutual support bridges between TSPs and stakeholders in the hospitality and tourism industry; CSR practices, benefits and barriers faced by TSPs; gender gap emerging from TSPs employment policies and intersectionality; TSPs and job and tourist opportunities for people with special needs; CSR practices, sustainability and community welfare, among others. This empirical article offers
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页码:33 / 68
页数:36
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