Corporate social responsibility bridges in the context of tourism service providers

被引:1
作者
Alsheyab, Mousa [1 ]
Filimon, Nela [2 ]
Fuste-Forne, Francesc [2 ]
机构
[1] Arab Univ, Dept Tourism & Hospitality Management, Coll Technol, Irbid 21156, Jordan
[2] Univ Girona, Dept Business, Edif Econom,C-de Univ Girona,10,Campus Montilivi, Girona 17003, Spain
关键词
CSR; hospitality management; intersectionality; Jordan; Middle East; tour operator; travel agency; transport; CSR; SUSTAINABILITY; QUALITY; PERFORMANCE; MANAGEMENT; ATTITUDES; BEHAVIOR; PARTICIPATION; PERCEPTIONS; ENTERPRISES;
D O I
10.1386/hosp_00073_1
中图分类号
F [经济];
学科分类号
02 ;
摘要
This research focuses on the corporate social responsibility (CSR) practices of tourism service providers (TSPs - tour operators, travel agencies, tourism transportation agencies, among others). We analyse TSP's collaborative efforts through CSR practices and their social, economic and environmental dimensions. Building on a qualitative framework, we conducted structured personal interviews with fifteen representatives of Jordanian TSPs. Several contributions are worth mentioning: the analysis allows for a broader understanding of CSR practices adopted by TSPs to serve as mutual support bridges between TSPs and stakeholders in the hospitality and tourism industry; CSR practices, benefits and barriers faced by TSPs; gender gap emerging from TSPs employment policies and intersectionality; TSPs and job and tourist opportunities for people with special needs; CSR practices, sustainability and community welfare, among others. This empirical article offers
引用
收藏
页码:33 / 68
页数:36
相关论文
共 165 条
[61]  
Goretti M M., 2021, Tourism in the Post-Pandemic World: Economic Challenges and Opportunities for Asia-Pacific and the Western Hemisphere
[62]  
Govers R., 2010, Place Branding: Glocal, Virtual and Physical Identities, Constructed, Imagined and Experienced
[63]   Corporate social responsibility in China: implementation and challenges [J].
Graafland, Johan ;
Zhang, Lei .
BUSINESS ETHICS-A EUROPEAN REVIEW, 2014, 23 (01) :34-49
[64]  
Gravari-Barbas M, 2017, CONTEMP GEOGR LEIS T, P1
[65]   Localizing Linkages for Food and Tourism: Culinary Tourism as a Community Development Strategy [J].
Green, Gary Paul ;
Dougherty, Michael L. .
COMMUNITY DEVELOPMENT, 2008, 39 (03) :148-158
[66]   A framework for stakeholder engagement during systematic reviews and maps in environmental management [J].
Haddaway, N. R. ;
Kohl, C. ;
da Silva, N. Rebelo ;
Schiemann, J. ;
Spoek, A. ;
Stewart, R. ;
Sweet, J. B. ;
Wilhelm, R. .
ENVIRONMENTAL EVIDENCE, 2017, 6 (01)
[67]   OUTCOMES OF RELATIONAL BENEFITS: RESTAURANT CUSTOMERS' PERSPECTIVE [J].
Han, Heesup ;
Kim, Wansoo .
JOURNAL OF TRAVEL & TOURISM MARKETING, 2009, 26 (08) :820-835
[68]   Does corporate social responsibility matter even in the B2B market?: Effect of B2B CSR on customer trust [J].
Han, Sang-Lin ;
Lee, Jong Won .
INDUSTRIAL MARKETING MANAGEMENT, 2021, 93 :115-123
[70]  
Holden A., 2005, Journal of Sustainable Tourism, V13, P339, DOI 10.1080/09669580508668561