Corporate social responsibility bridges in the context of tourism service providers

被引:0
|
作者
Alsheyab, Mousa [1 ]
Filimon, Nela [2 ]
Fuste-Forne, Francesc [2 ]
机构
[1] Arab Univ, Dept Tourism & Hospitality Management, Coll Technol, Irbid 21156, Jordan
[2] Univ Girona, Dept Business, Edif Econom,C-de Univ Girona,10,Campus Montilivi, Girona 17003, Spain
关键词
CSR; hospitality management; intersectionality; Jordan; Middle East; tour operator; travel agency; transport; CSR; SUSTAINABILITY; QUALITY; PERFORMANCE; MANAGEMENT; ATTITUDES; BEHAVIOR; PARTICIPATION; PERCEPTIONS; ENTERPRISES;
D O I
10.1386/hosp_00073_1
中图分类号
F [经济];
学科分类号
02 ;
摘要
This research focuses on the corporate social responsibility (CSR) practices of tourism service providers (TSPs - tour operators, travel agencies, tourism transportation agencies, among others). We analyse TSP's collaborative efforts through CSR practices and their social, economic and environmental dimensions. Building on a qualitative framework, we conducted structured personal interviews with fifteen representatives of Jordanian TSPs. Several contributions are worth mentioning: the analysis allows for a broader understanding of CSR practices adopted by TSPs to serve as mutual support bridges between TSPs and stakeholders in the hospitality and tourism industry; CSR practices, benefits and barriers faced by TSPs; gender gap emerging from TSPs employment policies and intersectionality; TSPs and job and tourist opportunities for people with special needs; CSR practices, sustainability and community welfare, among others. This empirical article offers
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页码:33 / 68
页数:36
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