Residents' satisfaction with urban solid waste collection amidst COVID-19 pandemic lockdown period in Ede, Nigeria

This paper examined the activities of municipal waste collector (MWC) and assessed the satisfaction of Ede residents to the services of MWC's during the COVID-19 lockdown. Data were collected from 259 respondents randomly selected from three residential zones in the study area. Data were analysed using residents' satisfaction index (RSI). Results indicated that the activities of MWC were irregular during the lockdown period. Furthermore, results showed that residents' level of satisfaction with the activities of MWC during the period were core area (RSI = 2.36), intermediate (RSI = 2.03), and transition (RSI = 2.0), while the aggregate was 2.12. The study showed that level of satisfaction derived from services rendered by MWC during the lockdown period was low. Hence, the study concluded that solid waste collection in Ede during the period was poor; majority of the residents rarely felt their impact at a period when their service was mostly needed.