Rethinking informal workplace learning in times of complexity

Purpose - Fast-changing global environment, hybrid and virtual work, today's workplace is confronted to an unprecedented level of complexity. This conceptual paper aims to explore ways to re-think and adapt informal workplace learning to those recent changes and important dimensions to consider when designing successful learning strategies in the future. Design/methodology/approach - To let emerge interesting tensions and explore new ways to approach informal workplace learning, the authors first look at recent trends in the workplace environment, then go back to some key concepts and ideas from the literature on informal learning. The authors then present two real-life cases they experimented with as scholar-practitioners that demonstrate the importance of a relational learning environment that encompasses virtuality, adaptive challenges and vertical development. Findings - The new environment calls for new ways to think about informal workplace learning and how to support it. More than ever, organisations should support a culture that promotes collaboration and interactions across areas of expertise, a key condition for finding solutions to complex problems. In this complex environment, where there is no one right solution, organisations will need to rely on leaders who can become role models and show others how to overcome the silo mentality, engage into collaborative reflections, generate alternatives, experiment and learn quickly from what does or does not work. Originality/value - This study contributes to the literature about workplace learning. It extends the understanding of some benefits that informal workplace learning provides to employees in an attempt to become agile practitioners as the work environment quickly changes and becomes more complex.