Leader-Member Exchange and Service-Oriented Organizational Citizenship Behavior: A Mediation-Moderation Model of Employee Envy and Psychological Empowerment Among Hotel Frontline Employees

被引：5
作者：
Lim, Weng Marc [1 ,2 ,3 ]
Aggarwal, Arun [4 ]
Singh, Varsha [5 ]
Gopal, Ram [5 ]
机构：
[1] Sunway Univ, Sunway Business Sch, Jalan Univ, Bandar Sunway 47500, Selangor, Malaysia
[2] Swinburne Univ Technol, Sch Business Law & Entrepreneurship, Melbourne, Australia
[3] Swinburne Univ Technol, Fac Business Design & Arts, Kuching, Sarawak, Malaysia
[4] Chitkara Univ, Chitkara Business Sch, Rajpura, India
[5] Chitkara Univ, Chitkara Coll Hospitality Management, Rajpura, India
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY & TOURISM ADMINISTRATION | 2024年
关键词：
Leader-member exchange; service-oriented organizational citizenship behavior; employee envy; psychological empowerment; frontline employee; hotel; hospitality; tourism; TRANSFORMATIONAL LEADERSHIP; WORK; LMX; PERFORMANCE; QUALITY; IMPACT; JOB; MULTILEVEL; PARTICIPATION; CONSEQUENCES;
D O I：
10.1080/15256480.2024.2364326
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Leader-member exchange (LMX) is critical to service-oriented organizational citizenship behavior (SOOCB). This research investigates a mediation-moderation model theorizing the influence of employee envy and psychological empowerment on the LMX and SOOCB relationship. Using survey data acquired from 559 hotel frontline employees and analyzed using structural equation modeling (SEM), this study reveals that LMX reduces employee envy and contributes to SOOCB, albeit indirectly, as employee envy was found to have an indirect influence on the relationship between LMX and SOOCB. To address the negative influence of employee envy, the findings suggest that psychological empowerment should be cultivated as it strengthens the effect of LMX in reducing employee envy and thus enabling LMX to exert an indirect influence on SOOCB when employee envy is mitigated.
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页数：30
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