Demystifying hotel employee's job satisfaction through cross-cultural online reviews

被引：0

作者：

Singh, Swati ^{[1
]}

Chittiprolu, Vinay ^{[2
]}

Ali, Aafreen ^{[3
]}

Ruparel, Namita ^{[4
]}

机构：

[1] Constituent IFHE, ICFAI Business Sch IBS, Dept HR, Hyderabad, India

[2] SRM Univ, Paari Sch Business, Neerukonda 522240, Andhra Pradesh, India

[3] Univ Hyderabad, Sch Management Studies, Hyderabad, India

[4] OP Jindal Global Univ, Jindal Inst Bbehavioural Sci, Sonipat, India

来源：

ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH | 2025年 / 36卷 / 01期

关键词：

Online reviews; hotel chains; employee voice; employee online behaviour; text mining; job satisfaction; POWER;

D O I：

10.1080/13032917.2024.2363795

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

In this study we explore the determinants of job satisfaction using 68,000 Indeed reviews of hotel employees from 27 countries, using Structural Topic Modeling (STM). We compare these determinants with the job description index (JDI). We also conducted covariate analysis based on Hofstede's cultural dimensions and employment status. Work culture, work-life balance, peer support, and job security were key determinants of job satisfaction. Toxic work culture, compensation, hire & fire, and abusive supervision were key determinants of job dissatisfaction. Results of cultural dimensions highlighted cultural heterogeneity and indicated that national culture is a key determinant of employees' online voice behavior. Results signify the use of employee reviews for evidence-based decision-making to boost job satisfaction.

引用

页码：61 / 75

页数：15

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