The effect of strategic knowledge management on the universities' performance: an empirical approach

Purpose - The purpose of this paper is to explore the relationship between the availability and use of IT solutions for strategic knowledge management (SKM) and the universities' performance, measured in terms of scientific production. Design/methodology/approach - Drawing on the resource-based view (RBV) and the knowledge-based theory, the authors develop a conceptual framework for exploring the effect of SKM based on IT on the organisation's performance that they empirically test by applying panel data methodology to a sample of 70 Spanish universities over the period 2011-2014. Findings - The authors confirm that the SKM based on IT influences the university's performance. This effect is positive in the case of the IT solutions referred to the infrastructure of data grouping and more evident when the university's performance is measured by indicators more directly related to scientific quality. Contrary to expected, the percentage of training and research staff that uses institutional tools of collaborative work is negatively related with the universities' capacity of publication. Practical implications - The authors followed the system dynamics approach to identify a causal diagram and a flow sequence that lets them group universities in three different profiles in the knowledge management (KM) flow diagram. Originality/value - First, the authors develop a conceptual framework for exploring the effect of SKM based on IT on the organisation's performance that could be applicable to analyse the case of other knowledge-driven organisations. Second, in contrast with the large number of studies dealing with SKM and performance focused on firms, the authors analyse universities. Third, the authors' empirical approach used the panel data methodology with a large sample of universities over the period 2011-2014.