Human heuristics for AI-generated language are flawed

被引:71
作者
Jakesch, Maurice [1 ,2 ]
Hancock, Jeffrey T. [3 ]
Naaman, Mor [1 ,2 ]
机构
[1] Cornell Univ, Dept Informat Sci, Ithaca, NY 14850 USA
[2] Cornell Tech, Jacobs Inst, New York, NY 10044 USA
[3] Stanford Univ, Dept Commun, Stanford, CA 94305 USA
关键词
human-AI interaction; language generation; cognitive heuristics; risks of AI; SELF-PRESENTATION; DECEPTION; WORDS;
D O I
10.1073/pnas.2208839120
中图分类号
O [数理科学和化学]; P [天文学、地球科学]; Q [生物科学]; N [自然科学总论];
学科分类号
07 ; 0710 ; 09 ;
摘要
Human communication is increasingly intermixed with language generated by AI. Across chat, email, and social media, AI systems suggest words, complete sentences, or produce entire conversations. AI-generated language is often not identified as such but presented as language written by humans, raising concerns about novel forms of deception and manipulation. Here, we study how humans discern whether verbal self-presentations, one of the most personal and consequential forms of language, were generated by AI. In six experiments, participants (N = 4,600) were unable to detect self-presentations generated by state-of-the-art AI language models in profes-sional, hospitality, and dating contexts. A computational analysis of language features shows that human judgments of AI-generated language are hindered by intuitive but flawed heuristics such as associating first-person pronouns, use of contractions, or family topics with human-written language. We experimentally demonstrate that these heuristics make human judgment of AI-generated language predictable and manipulable, allowing AI systems to produce text perceived as "more human than human." We discuss solutions, such as AI accents, to reduce the deceptive potential of language generated by AI, limiting the subversion of human intuition.
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页数:7
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