Discovering students' continuous intentions to use ChatGPT in higher education: a tale of two theories

被引：4
作者：
Tan, Christine Nya-Ling [1 ]
Tee, Mcxin
Koay, Kian Yeik
机构：
[1] Massey Univ, Sch Management, Auckland, New Zealand
来源：
ASIAN EDUCATION AND DEVELOPMENT STUDIES | 2024年 / 13卷 / 04期
关键词：
UTAUT3; Information systems success; GenAI; University students; ChatGPT; Higher education; INFORMATION-SYSTEMS SUCCESS; ACCEPTANCE; TECHNOLOGY;
D O I：
10.1108/AEDS-04-2024-0096
中图分类号：
G40 [教育学];
学科分类号：
040101 ; 120403 ;
摘要：
PurposeThis study investigates the factors affecting university students' intentions to continuously use ChatGPT by integrating the UTAUT3 (Unified Theory of Acceptance and Use of Technology) and ISS (Information Systems Success) theories.Design/methodology/approachBy using self-reported questionnaires, 388 usable data from university students in Malaysia were analysed using partial least squares structural equation modelling.FindingsThe results indicate that hedonic motivation, habit, and facilitating conditions significantly impact students' continuous intentions to utilise ChatGPT. Furthermore, system quality, information quality, service quality, and conversational quality significantly influence students' ChatGPT satisfaction. Crucially, satisfaction is a critical factor in continuous intention to utilise ChatGPT.Originality/valueThis research integrates UTAUT3 and ISS theories to understand factors influencing university students' satisfaction with continuous intentions to use ChatGPT, filling the gap in previous studies that have focused on these theories separately.
引用
收藏
页码：356 / 372
页数：17
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