Working Alongside Service Robots: Challenges to Workplace Identity Performance

被引：0
|
作者：
Dobrosovestnova, Anna [1 ]
Hannibal, Glenda [2 ]
机构：
[1] Austrian Inst Artificial Intelligence OFAI, Vienna, Austria
[2] TU Wien, BInstitute Visual Comp & Human Ctr Technol, Vienna, Austria
来源：
CULTURALLY SUSTAINABLE SOCIAL ROBOTICS | 2020年 / 335卷
关键词：
Service industry; service robots; identity; performance; work; SOCIAL ROBOTS; ROLES; LABOR; LAWS;
D O I：
10.3233/FAIA200910
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
In this paper, through the prism of the notion of workplace identity, we critically reflect on potential challenges of working alongside social service robots in service industries. From feminist studies of workplace identity, we adopt concepts of naturalization and normalization, and discuss how service robots' "imprisonment" in the role of a friendly and consistent helper may present psychological and political challenges to how service employees relate to and perform their workplace identity.
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页码：148 / 157
页数：10
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