The effects of relationship quality and knowledge sharing on service innovation performance: organisational learning as a mediator

被引：0
|
作者：
Jian Z.-Q. [1 ]
Osman M.A. [1 ]
Li L. [2 ]
机构：
[1] School of Business Administration, South China University of Technology, Guangzhou
[2] School of Management, Guilin University of Technology, Guangxi
来源：
International Journal of Information Technology and Management | 2023年 / 22卷 / 1-2期
基金：
中国国家自然科学基金;
关键词：
knowledge sharing; organisational learning; relationship quality; service innovation performance;
D O I：
10.1504/IJITM.2023.130057
中图分类号：
学科分类号：
摘要：
Drawing on RBV and service dominant logic and using data collected from 243 companies, this paper aims at examining the interplays between relationship quality, knowledge sharing, organisational learning, and service innovation performance. This empirical research found that knowledge sharing and relationship quality were significantly related to organisational learning, and that in turn significantly affected service innovation performance. Moreover, better relationship quality would yield improved knowledge sharing. Furthermore, we propose that organisational learning is a significant mediator through which knowledge sharing influences firm performance, and that relationship quality is also a critical factor that facilitates service innovation. Copyright © 2023 Inderscience Enterprises Ltd.
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页码：1 / 12
页数：11
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