Interactive Value Formation: Exploring the Literature on Dark Side of the Service Experience from the Perspective of Value Co-Destruction (VCD)

被引：4

作者：

Coda, Renato Calhau ^{[1
]}

Farias, Josivania Silva ^{[1
]}

机构：

[1] Univ Brasilia, PPGA, Brasilia, Brazil

来源：

SERVICES MARKETING QUARTERLY | 2022年 / 43卷 / 04期

关键词：

Value co-creation; value co-destruction; interactive value formation; service experience; VALUE-CREATION; FRAMEWORK; SYSTEM; COPRODUCTION; CUSTOMERS; TOURISM; CONTEXT;

D O I：

10.1080/15332969.2021.1997505

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper proposes to verify, in the current literature on VCD, which dimensions/variables have often been studied in empirical efforts. The analysis was based in two stages. In the first, the general characteristics of the articles were identified. In the second stage, which dimensions or variables of VCD have been frequently studied were identified. As a result of this systematic review, new research possibilities were identified to explore VCD study.

引用

收藏

页码：520 / 540

页数：21

相关论文

共 70 条

[1] Business model innovation and value-creation: the triadic way [J].

Andreassen, Tor Wallin ;

Lervik-Olsen, Line ;

Snyder, Hannah ;

Van Riel, Allard C. R. ;

Sweeney, Jillian C. ;

Van Vaerenbergh, Yves .

JOURNAL OF SERVICE MANAGEMENT, 2018, 29 (05) :883-906

[2] Value destruction in exaggerated online reviews: The effects of emotion, language, and trustworthiness [J].

Baker, Melissa A. ;

Kim, Kawon .

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2019, 31 (04) :1956-1976

[3] Toxic Collaborations: Co-Destroying Value in the B2B Context [J].

Cabiddu, Francesca ;

Moreno, Frau ;

Sebastiano, Lombardo .

JOURNAL OF SERVICE RESEARCH, 2019, 22 (03) :241-255

[4] Service robots: value co-creation and co-destruction in elderly care networks [J].

Caic, Martina ;

Odekerken-Schroder, Gaby ;

Mahr, Dominik .

JOURNAL OF SERVICE MANAGEMENT, 2018, 29 (02) :178-205

[5]

Camilleri J, 2017, INT J CONTEMP HOSP M, V29, P2322, DOI [10.1108/ijchm-09-2016-0492, 10.1108/IJCHM-09-2016-0492]

[6] Co-creating the collective service experience [J].

Caru, Antonella ;

Cova, Bernard .

JOURNAL OF SERVICE MANAGEMENT, 2015, 26 (02) :276-294

[7] Every cloud has a silver lining - Exploring the dark side of value co-creation in B2B service networks [J].

Chowdhury, Ilma Nur ;

Gruber, Thorsten ;

Zolkiewski, Judy .

INDUSTRIAL MARKETING MANAGEMENT, 2016, 55 :97-109

[8] SciMAT: A new science mapping analysis software tool [J].

Cobo, M. J. ;

Lopez-Herrera, A. G. ;

Herrera-Viedma, E. ;

Herrera, F. .

JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY, 2012, 63 (08) :1609-1630

[9] Value co-destruction and its effects on value appropriation [J].

Corsaro, Daniela .

JOURNAL OF MARKETING MANAGEMENT, 2020, 36 (1-2) :100-127

[10] The dark side of coopetition: when collaborating with competitors is harmful for company performance [J].

Crick, James M. .

JOURNAL OF BUSINESS & INDUSTRIAL MARKETING, 2019, 35 (02) :318-337

← 1 2 3 4 5 6 7 →