Beyond medical errors: exploring the interpersonal dynamics in physician-patient relationships linked to medico-legal complaints

被引：1

作者：

Mostafapour, Mehrnaz ^{[1
]}

Smith, Jeffrey D. ^{[1
]}

Fortier, Jacqueline H. ^{[1
]}

Garber, Gary E. ^{[1
,2
,3
]}

机构：

[1] Canadian Med Protect Assoc, Dept Safe Med Care Res, Ottawa, ON, Canada

[2] Ottawa Hosp Res Inst, Clin Epidemiol Program, Ottawa, ON, Canada

[3] Univ Ottawa, Fac Med, Sch Publ Hlth & Epidemiol, Dept Med, Ottawa, ON, Canada

来源：

BMC HEALTH SERVICES RESEARCH | 2024年 / 24卷 / 01期

关键词：

Physician-patient relationship; Medico-legal complaints; patient dissatisfaction; Communication in healthcare; CHINESE PUBLIC HOSPITALS; INFORMED-CONSENT; HEALTH OUTCOMES; PRIMARY-CARE; SUE DOCTORS; COMMUNICATION; SATISFACTION; TRUST;

D O I：

10.1186/s12913-024-11457-3

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

BackgroundPrevious research suggests that medico-legal complaints often arise from various factors influencing patient dissatisfaction, including medical errors, physician-patient relationships, communication, trust, informed consent, perceived quality of care, and continuity of care. However, these findings are not typically derived from actual patients' cases. This study aims to identify factors impacting the interpersonal dynamics between physicians and patients using real patient cases to understand how patients perceive doctor-patient relational problems that can lead to dissatisfaction and subsequent medico-legal complaints.MethodsWe conducted a retrospective study using data from closed medical regulatory authority complaint cases from the Canadian Medical Protective Association (CMPA) between January 1, 2015, and December 31, 2020. The study population included patients who experienced sepsis and survived, with complaints written by the patients themselves. A multi-stage standardized thematic analysis using Braun and Clarke's approach was employed. Two researchers independently coded the files to ensure the reliability of the identified codes and themes.ResultsThematic analysis of 50 patient cases revealed four broad themes: (1) Ethics in physician's work, (2) Quality of care, (3) Communication, and (4) Healthcare system/policy impacting patient satisfaction. Key sub-themes included confidentiality, honesty, patient involvement, perceived negligence, perceived lack of concern, active engagement and empathy, transparency and clarity, informed consent, respect and demeanor, lack of resources, long wait times, and insufficient time with physicians.ConclusionsThis study identifies and categorizes various factors impacting relational issues between physicians and patients, aiming to increase patient satisfaction and reduce medico-legal cases. Improving physicians' skills in areas such as communication, ethical practices, and patient involvement, as well as addressing systemic problems like long wait times, can enhance the quality of care and reduce medico-legal complaints. Additional training in communication and other skills may help promote stronger relationships between physicians and patients.

引用

页数：11