Water Assistance for Low-Income Households: Analysis of LIHWAP Performance

The Low-Income Household Water Assistance Program, or LIHWAP, was initially established as a way to help low-income water customers struggling to pay their bills during the COVID-19 pandemic.Qualitative analysis of LIHWAP-funded efforts across the United States evaluated successes and challenges, with case studies illustrating how the program could improve.A permanent low-income assistance program should focus on rate reduction, infrastructure, flexibility for different needs, and program compliance.