Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal

被引：2

作者：

Minaya, Pedro E. ^{[1
]}

Avella, Lucia ^{[2
]}

Trespalacios, Juan A. ^{[2
]}

机构：

[1] Univ Leon, Management & Business Econ Dept, Leon, Spain

[2] Univ Oviedo, Business Adm Dept, Oviedo, Spain

来源：

SERVICE BUSINESS | 2024年 / 18卷 / 02期

关键词：

Digital servitization; Industry; 4.0; Product-service system; Systematic literature review; Strategy; Business competitiveness; BUSINESS MODEL INNOVATION; PRODUCT-SERVICE SYSTEMS; OF-THE-ART; INDUSTRY; 4.0; ORGANIZATIONAL-CHANGE; BIBLIOMETRIC ANALYSIS; MANUFACTURING FIRMS; DESIGN APPROACH; MODERATING ROLE; CAPABILITIES;

D O I：

10.1007/s11628-024-00559-x

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study, through a systematic literature review spanning 1990 to 2023, interrogates how servitization, and nowadays digital servitization, enhances manufacturing competitiveness. It introduces the DASOBI (Drivers, Actors, Strategies, Obstacles, Benefits, and Impact) framework for navigating the digital servitization transition, emphasizing strategic adaptability and technological alignment. Analysis of 157 articles reveals a significant increase in research, highlighting digital servitization's role in competitive enhancement and customer engagement. The DASOBI framework offers manufacturers a novel approach for managing this transition, marking a unique contribution by distilling extensive literature into actionable insights for both theory and practice in the evolving field of digital servitization.

引用

页码：193 / 222

页数：30

共 50 条

[1] Servitization in Digital Age: A Systematic Literature Review
Leocadio, Diogo
Guedes, Leonel
Oliveira, Jose
Reis, Joao
Melao, Nuno
5TH INTERNATIONAL CONFERENCE ON INDUSTRY 4.0 AND SMART MANUFACTURING, ISM 2023, 2024, 232 : 2531 - 2539
[2] Digital servitization in manufacturing: A systematic literature review and research agenda
Paschou, T.
Rapaccini, M.
Adrodegari, F.
Saccani, N.
INDUSTRIAL MARKETING MANAGEMENT, 2020, 89 : 278 - 292
[3] Digital health innovation ecosystems: From systematic literature review to conceptual framework
Iyawa, Gloria Ejehiohen
Herselman, Marlien
Botha, Adele
INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS/INTERNATIONAL CONFERENCE ON PROJECT MANAGEMENT/INTERNATIONAL CONFERENCE ON HEALTH AND SOCIAL CARE INFORMATION SYSTEMS AND TECHNOLOGIES, CENTERIS/PROJMAN / HCIST 2016, 2016, 100 : 244 - 252
[4] Cultural change in servitization - a conceptual review and framework
Biesinger, Benjamin
Hadwich, Karsten
Bruhn, Manfred
JOURNAL OF SERVICE THEORY AND PRACTICE, 2024, 34 (03) : 361 - 398
[5] Blockchain in the Supply Chain: Systematic Review of the Literature for a Performance Improvement Proposal Based on a Conceptual Framework
Silva, Hemmanoel Feitosa e
Machado, Ricardo Luiz
ENGINEERING MANAGEMENT JOURNAL, 2025, 37 (01) : 3 - 24
[6] Challenges of servitization: A systematic literature review
Zhang, Wanrong
Banerji, Sujit
INDUSTRIAL MARKETING MANAGEMENT, 2017, 65 : 217 - 227
[7] New trends in product service system and servitization research: A conceptual structure emerging from three decades of literature
Annarelli, Alessandro
Battistella, Cinzia
Costantino, Francesco
Di Gravio, Giulio
Nonino, Fabio
Patriarca, Riccardo
CIRP JOURNAL OF MANUFACTURING SCIENCE AND TECHNOLOGY, 2021, 32 : 424 - 436
[8] Data-related tensions in digital servitization ecosystems: A systematic literature review
Smania, Guilherme Sales
Ayala, Nestor Fabian
Coreynen, Wim
Mendes, Glauco H. S.
INDUSTRIAL MARKETING MANAGEMENT, 2024, 123
[9] A conceptual framework for digital tax administration - A systematic review
Bassey, Edidiong
Mulligan, Emer
Ojo, Adegboyega
GOVERNMENT INFORMATION QUARTERLY, 2022, 39 (04)
[10] A Systematic Literature Review and Conceptual Framework of Construction Industrialization
Costa, Sara
Carvalho, Maria Sameiro
Pimentel, Carina
Duarte, Claudia
JOURNAL OF CONSTRUCTION ENGINEERING AND MANAGEMENT, 2023, 149 (02)

← 1 2 3 4 5 →