A robust incomplete large-scale group decision-making model for metaverse metro operations and maintenance

The metaverse, constructed through digital technology, serves as a virtual realm intertwining with reality. Within this context, the challenge of evaluating data from diverse sources arises, and the application of large-scale group decision-making (LSGDM) methods emerges as a viable solution. Handling incomplete information and reducing dimensionality for large-scale decision-makers (DMs) is crucial in addressing complex decision-making problems. Moreover, addressing missing data is a fundamental and pivotal concern in tackling real-world decision challenges, given the ubiquitous presence of information gaps that cannot be straightforwardly integrated into decision models. Besides, the intricacies of LSGDM amplify this challenge by introducing a wealth of DMs, thereby augmenting the complexity and diversity of decision-related information. This paper proposes an approach to supplement missing data by double-dimensions. This paper explores various facets of similarity relationships within the data to enhance data completeness. Additionally, this paper categorizes DMs into clusters based on their relevance and establishes a two-stage consensus-reaching process (CRP) that takes into account both group sizes and individual consensus contributions. These CRPs play a crucial role in enhancing the overall consistency and consensus within the decision group. Subsequently, this paper applies a robust decision-making method rooted in MULTIMOORA (Multi-Objective Optimization by Ratio Analysis plus the complete MULTIplicative form) to rank decision objects. Finally, this paper employs this proposed methodology in a practical case study that involves evaluating the operational status of a metaverse's urban construction metro system. Following these considerations, a comprehensive stability analysis of relevant parameters is conducted to guarantee the robustness and reliability of the decision-making process.