Six Sigma in construction: a review of critical success factors

Purpose - This paper aims at collecting and reviewing the published literature on the Six Sigma in construction along with its critical success factors (CSFs). Design/methodology/approach - The research is based on literature review. Based on the keyword and semantic search techniques, papers published on the topic of Six Sigma during 2000-2015 are retrieved. Frequency analysis is performed to find out significance of identified CSFs, and zoning is performed based on the product of frequency of appearance and parties affected by the CSFs. Findings - A total of 69 CSFs are identified as published in the literature. Based on an inclusion criterion of minimum 15 appearances, 22 CSFs are shortlisted for further analysis. Of these CSFs, around 32 per cent fall into red zone (most critical), 50 per cent into yellow and 18 per cent into green zone (least critical). Research limitations/implications - This work is limited by partial identification of CSFs. Though based on an extensive search, the retrieved CSFs may not be all the published ones. However, more thorough search techniques can be applied to improve upon this work. Practical implications - The findings can be used to facilitate the decision-making in the context of project success. Originality/value - This work is an original attempt at gathering Six Sigma CSFs applicable to construction projects. It may be used for further research and development to help ensure project quality and success.