Saudi students, american academic library: a survey

Purpose - This study aims to investigate the experiences, both academic and interpersonal, of a cohort of Saudi Arabian students in using the library of a medium-sized American university. It also examined how these experiences were similar to, or different from, those of other international students observed in earlier research studies conducted in American academic libraries. Design/methodology/approach - This study used an online and paper survey that queried 169 Saudi Arabian students who were studying at Robert Morris University in 2015. Findings - This study determined that many survey subjects struggled with language issues, the unfamiliar structure of American libraries and interpersonal communication with library staff. It also found that the respondents believed that formal instruction in the use of the library was helpful to them. Research limitations/implications - The broad nature of the survey precluded comparison with a control group of students. The findings regarding the subjects' interactions with library staff were, in some cases, ambiguous. An additional study will be necessary to clarify those experiences. Practical implications - This study's findings strongly support the value of formal library instruction programs for international students and the need for libraries to highly prioritize the importance of interpersonal communication in their services. Originality/value - This is the first study to focus on the library experiences of Saudi Arabian students in an American academic library. It is of value to librarians and administrators, as well as to individuals who design and provide academic support services for international students.