Emergency response in large public facilities: thoughts and reflections on the unique Dutch Campus University

The research studies aspects that influence the emergency response time within large public facilities in order to recommend improvements for responsible entities that warrant the safety within buildings of the University of Twente. Interviews were held with heads of these entities and the identified causes that could lead to deteriorations of the systems structured with the help of an Ishikawa diagram. The goal, methods and results of the research are discussed and recommendations to improve performance are made to help the responsible entities. The practical recommendations are based on the philosophy of continuous improvement and on the new concept of antifragility.