共 50 条
- [41] Self-service in academic libraries Part 2: Self-service from Customers and Employee perspective ZEITSCHRIFT FUR BIBLIOTHEKSWESEN UND BIBLIOGRAPHIE, 2012, 59 (01): : 20 - 32
- [49] Self-service with a smile? Self-service technology (SST) encounters among Canadian business-to-business INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 2004, 15 (02): : 200 - 219
- [50] Self-service technology and online financial service choice INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 2007, 18 (3-4): : 246 - 268