ROLE AND IMPORTANCE OF KEY PERFORMANCE INDICATORS MEASUREMENT

被引：36

作者：

Velimirovic, Dragana ^{[1
]}

Velimirovic, Milan ^{[2
]}

Stankovic, Rade ^{[1
]}

机构：

[1] Higher Sch Occupat Educ, Zupana Stracimira 9, Cacak 32000, Serbia

[2] Toyota Serbia, Belgrade 11210, Serbia

来源：

SERBIAN JOURNAL OF MANAGEMENT | 2011年 / 6卷 / 01期

关键词：

key performance indicators (KPI); process approach; Toyota dealerships;

D O I：

10.5937/sjm1101063V

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Key performance indicators are financial and non financial indicators that organizations use in order to estimate and fortify how successful they are, aiming previously established long lasting goals. Appropriate selection of indicators that will be used for measuring is of a greatest importance. Process organization of business is necessary to be constitute in order to realize such effective and efficient system or performance measuring via KPI. Process organization also implies customer orientation and necessary flexibility in nowadays condition of global competition. Explanation of process organization, the way of KPI selection, and practical example of KPI measuring in Toyota dealerships are presented in this paper.

引用

页码：63 / 72

页数：10