TRAINING AND STAFF DEVELOPMENT: ADDING VALUE TO PEOPLE AND ORGANIZATION

The article aims to identify the possibilities of inclusion of people through training and development, carrying out the study at the Center of continuous training of the Fire Department of Santa Catarina. It was developed as a participatory research, through non-structured interviews with open questions, in a Itajai Valley corporation covering three municipalities along the highway BR 470, which has a high traffic accident rate. The selection process for volunteer firefighters had 46 candidates, among them the brothers "P". In the first stage of the selection, the result presented by the brothers was unsatisfactory, but by decision of the Continuing Training Center both received the opportunity to continue, considering not only performance, but their education, simplicity, humbleness and interest. During the training the resourcefulness of the brothers "P" was observed, being notorious the application of knowledge in daily life, autonomy, forward thinking and judgment in decision making. At the end of the course the P brothers were the ones who had 100% attendance and considering their initial difficulties, they stood out in the program, being approved with merit. Both opted to take work at the corporation on Sundays with fixed schedule. What was observd was a unique experience that has occurred in training for volunteer firefighters and the various aspects of human development, considering the decision of being willing to learn, motivation; influence of the context, knowledge; team spirit and, above all, the value of human dignity in the simplest aspects, such as friendliness and the desire to do good.