THE EFFECTS OF TELEPHONE INTERVENTION ON SUCCESS WITH AMPLIFICATION

The purpose of this study was to determine whether periodic clinician-initiated telephone contact would reduce the number of unresolved complaints and increase satisfaction, use, and perceived benefit at 4 mo postfitting. Thirty subjects were contacted at 6, 9, and 12 wk postfitting to address questions and to encourage them to return to the clinic to resolve hearing aid-related problems. A control group of 30 subjects was encouraged to contact the center if problems arose at the time of dispensing only. All subjects were interviewed at 4 mo following receipt of the aids, and were sent the Hearing Handicap Inventory for the Elderly at the same time as well as at the time of dispensing. Results revealed a significant reduction in perceived handicap in general, but no significant difference between groups on measures of satisfaction, use, or benefit. There was no significant difference between groups in the number of unresolved complaints at the time of the interview; however, a trend toward fewer complaints in the experimental group was noted. A significantly greater number of complaints were raised for the first time in the control group than in the experimental group at the time of the interview, indicating that more problems remained unaddressed in the absence of clinician-initiated intervention. Therefore, the continued investigation of aggressive, and efficient, postfitting management schemes is warranted.