共 69 条
[32]
Gremler D.D., 2000, J SERV RES-US, V3, P82, DOI [10.1177/109467050031006, DOI 10.1177/109467050031006]
[34]
Holtgraves T, 2001, NEW HDB LANGUAGE SOC
[38]
Kerssen-Griep J., 2003, W J COMM, V67, P357, DOI [https://doi.org/10.1080/10570310309374779, DOI 10.1080/10570310309374779]