共 2 条
[1]
DROR Y, 1973, WORKSHOP POLICY ANAL
[2]
Peters T., 1982, SEARCH OF EXCELLENCE
SERVICE WITH A SMILE - THE PUBLIC FACE OF PUBLIC-SECTOR INDUSTRIES
被引：2
作者：
FIELD, EA
SHUTLER, MF
机构：
[1] Monopolies and Merger Commission, London, WC2A 2JT, New Court
关键词：
Management;
public service;
service;
D O I：
10.1016/0377-2217(90)90199-L
中图分类号：
C93 [管理学];
学科分类号：
12 ;
1201 ;
1202 ;
120202 ;
摘要：
This paper defines a quality of service systems and compares and comments on the statistics available in the United Kingdom to measure the performance of existing systems through the medium of enquiries into efficiency carried out by the Monopolies and Mergers Commission (MMC). The stages of these enquiries are classified and a general comparison is made between performance and targets. © 1990.
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页码：356 / 367
页数：12
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