CRITICAL SUCCESS FACTORS OF E-GOVERNMENT IMPLEMENTATION: A CASE STUDY ON FINANCIAL AUDIT AGENCY

Background: At this time government is expected to further improve the quality of public services delivery and be effective in providing information to the public. One of the utilization of information technology that supports this governmental process is Electronic Government (e-Government). However, an organization sometimes has difficulties in the implementation of E-Government to the fullest. Therefore, it is important to acknowledge the Critical Success Factors (CSF) that relate to and affect to the success of the implementation of E-Government. This study conducted an analysis of 12 CSF implementation of e-Government of organization internal circle. Methods: To perform the analysis, this research conducted a case study in a government agency that has successfully implemented the E-Government, which is the Central Office of Finance Audit Agency (Badan Pemeriksa Keuangan RI-BPK-RI). Data collection is captured using a questionnaire of closed-questions with sampling conducted by purposive sample to internal employees in units that are directly related to the implementation of E-Government. Results: The research result shows that that the 12 CSF is positively related to the successful implementation of E-Government except awareness factor. As a whole, the entire CSFs also affect the successful implementation of E-Government. Nevertheless, partially only one of the factors that affect largely, that is effective project management factor. Conclusions: Effective project management is dominated factor to the rising of successful implementation of E-Government in the BPK-RI. This factor should be enhanced and maintained so that BPK-RI can continue to be successful in implementing E-Government.