MODELS OF CONSUMER SATISFACTION FORMATION - AN EXTENSION

被引:902
作者
TSE, DK
WILTON, PC
机构
关键词
D O I
10.2307/3172652
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:204 / 212
页数:9
相关论文
共 40 条
[1]   TOWARD AN UNDERSTANDING OF INEQUITY [J].
ADAMS, JS .
JOURNAL OF ABNORMAL PSYCHOLOGY, 1963, 67 (05) :422-&
[2]  
ANDERSON NH, 1981, INFORMATION INTEGRAT, V1
[3]   CONSUMER DISSATISFACTION - EFFECT OF DISCONFIRMED EXPECTANCY ON PERCEIVED PRODUCT PERFORMANCE [J].
ANDERSON, RE .
JOURNAL OF MARKETING RESEARCH, 1973, 10 (01) :38-44
[4]  
[Anonymous], 1977, REGRESSION ANAL EXAM
[5]   SELECTED DETERMINANTS OF CONSUMER SATISFACTION AND COMPLAINT REPORTS [J].
BEARDEN, WO ;
TEEL, JE .
JOURNAL OF MARKETING RESEARCH, 1983, 20 (01) :21-28
[6]   CONVERGENT AND DISCRIMINANT VALIDATION BY THE MULTITRAIT-MULTIMETHOD MATRIX [J].
CAMPBELL, DT ;
FISKE, DW .
PSYCHOLOGICAL BULLETIN, 1959, 56 (02) :81-105
[7]   AN EXPERIMENTAL-STUDY OF CUSTOMER EFFORT, EXPECTATION, AND SATISFACTION [J].
CARDOZO, RN .
JOURNAL OF MARKETING RESEARCH, 1965, 2 (03) :244-249
[8]   AN INVESTIGATION INTO THE DETERMINANTS OF CUSTOMER SATISFACTION [J].
CHURCHILL, GA ;
SURPRENANT, C .
JOURNAL OF MARKETING RESEARCH, 1982, 19 (04) :491-504
[9]   COGNITIVE CONSEQUENCES OF BRAND LOYALTY [J].
COHEN, JB ;
HOUSTON, MJ .
JOURNAL OF MARKETING RESEARCH, 1972, 9 (01) :97-99
[10]  
DAY RL, 1984, ADV CONSUM RES, V11, P496