SERVQUAL - A MULTIPLE-ITEM SCALE FOR MEASURING CONSUMER PERCEPTIONS OF SERVICE QUALITY

被引：0

作者：

PARASURAMAN, A ^{[1
]}

ZEITHAML, VA ^{[1
]}

BERRY, LL ^{[1
]}

机构：

[1] DUKE UNIV, MKT, RALEIGH, NC USA

来源：

JOURNAL OF RETAILING | 1988年 / 64卷 / 01期

关键词：

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：12 / 40

页数：29

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