Purpose The current paper is an attempt to evaluate the role of CBOs in promoting citizen participation in the decision-making process of local government institutions of Gujranwala, Punjab, Pakistan. Among the most used evaluation techniques of participatory citizenship, the researchers have used an outcome driven approach based on social goals. Specifically, the purpose of this paper is to explore the extent to which CBOs have been effectual for the promotion of participatory citizenship in decision making of local government institutions in Punjab, Pakistan. In addition, the paper also explores the influence and success level of CBOs in incorporating the preferences and needs of public in decision-making of local government services. Design/methodology/approach For this purpose, data have been collected through a self-administered survey questionnaire including both open and close-ended questions. A total of 424 questionnaires were collected from citizens, local government officials and CBO members. Standard survey techniques such as frequency distribution and comparative analyses were used for data analysis. Findings In assessing the role of CBOs in educating all the stakeholders and the general public as well as to ascertain the incorporation of public needs and values into local government decision making, the paper finds that the effectiveness of CBOs is very low to fulfill its objectives. The study suggests the need to have more programs to educate CBOs, enhance public awareness campaigns and also to put into place proper mechanisms to incorporate and evaluate the public needs. Originality/value This paper fulfills the much-needed research gap by the exploring the unknown contribution of CBOs in Pakistan. The paper has added value to the current literature by highlighting that unless there is strong political will and eagerness of local bureaucracy to give up their powers, the inclusion of citizen participation through CBOs in decision making of local government would just be a futile exercise.
