TOTAL QUALITY MANAGEMENT - FIELD OF DREAMS

被引：0
作者：
BIGELOW, B
ARNDT, M
机构：
来源：
HEALTH CARE MANAGEMENT REVIEW | 1995年 / 20卷 / 04期
关键词：
QUALITY; TOTAL QUALITY MANAGEMENT;
D O I：
暂无
中图分类号：
R19 [保健组织与事业（卫生事业管理）];
学科分类号：
摘要：
Total quality management promises to reconcile cost/quality conflicts, increase customer satisfaction, and improve hospitals' competitiveness as well as operational and financial performance. This article reviews the hospital literature on TQM and concludes that there is little evidence to substantiate these claims. The article concludes with implications for research and management.
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页码：15 / 25
页数：11
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