Customer perceptions of dependencies in customer-supplier relationships
被引:6
作者:
Fink, Robert
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机构:
Worcester State Coll, Business Adm, 486 Chandler St, Worcester, MA 01602 USAWorcester State Coll, Business Adm, 486 Chandler St, Worcester, MA 01602 USA
Fink, Robert
[1
]
James, William
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机构:
Hofstra Univ, Zarb Sch Business, Hempstead, NY 11549 USAWorcester State Coll, Business Adm, 486 Chandler St, Worcester, MA 01602 USA
James, William
[2
]
Hatten, Kenneth
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机构:
Boston Univ, Sch Management, 595 Commonwealth Ave, Boston, MA 02215 USAWorcester State Coll, Business Adm, 486 Chandler St, Worcester, MA 01602 USA
Hatten, Kenneth
[3
]
机构:
[1] Worcester State Coll, Business Adm, 486 Chandler St, Worcester, MA 01602 USA
[2] Hofstra Univ, Zarb Sch Business, Hempstead, NY 11549 USA
[3] Boston Univ, Sch Management, 595 Commonwealth Ave, Boston, MA 02215 USA
This paper studies how customer and their supplier's dependency and the relative dependency of both firms correlates with customer perceptions of environmental uncertainties, relational exchange and both customer and supplier exchange benefits. The study draws on resource dependency and transaction cost economics theories and is based on a survey of 372 paper mills. The results indicate that customers perceive dependency is related to exchange benefits and not environmental uncertainties or relational exchange and the exchange benefits differ depending on which exchange partner is dependent and the relative dependence between the exchange partners.
机构:
China Agr Univ, Coll Econ & Management, Beijing 100083, Peoples R ChinaChina Agr Univ, Coll Econ & Management, Beijing 100083, Peoples R China
Yang, Mingnan
Hou, Aoyu
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机构:
China Agr Univ, Int Coll Beijing, Beijing 100083, Peoples R China
China Agr Univ, Natl Innovat Ctr Digital Fishery, Beijing 100083, Peoples R ChinaChina Agr Univ, Coll Econ & Management, Beijing 100083, Peoples R China
Hou, Aoyu
Wang, Pingping
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机构:
China Agr Univ, Int Coll Beijing, Beijing 100083, Peoples R China
China Agr Univ, Natl Innovat Ctr Digital Fishery, Beijing 100083, Peoples R ChinaChina Agr Univ, Coll Econ & Management, Beijing 100083, Peoples R China
Wang, Pingping
Chai, Li
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机构:
China Agr Univ, Coll Econ & Management, Beijing 100083, Peoples R China
China Agr Univ, Int Coll Beijing, Beijing 100083, Peoples R China
China Agr Univ, Natl Innovat Ctr Digital Fishery, Beijing 100083, Peoples R ChinaChina Agr Univ, Coll Econ & Management, Beijing 100083, Peoples R China
机构:
Capital Univ Econ & Business, 121,Zhangjialukou, Beijing 100070, Peoples R ChinaCapital Univ Econ & Business, 121,Zhangjialukou, Beijing 100070, Peoples R China
Wang, Yonggui
Zhang, Lu
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机构:
Univ Int Business & Econ, 10,Huixin East St, Beijing 100029, Peoples R ChinaCapital Univ Econ & Business, 121,Zhangjialukou, Beijing 100070, Peoples R China
机构:
Univ Nova Lisboa, NOVA Informat Management Sch NOVA IMS, Nova De Lisboa, PortugalUniv Nova Lisboa, NOVA Informat Management Sch NOVA IMS, Nova De Lisboa, Portugal
Coelho, Pedro Simoes
Rita, Paulo
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机构:
Univ Nova Lisboa, NOVA Informat Management Sch NOVA IMS, Nova De Lisboa, PortugalUniv Nova Lisboa, NOVA Informat Management Sch NOVA IMS, Nova De Lisboa, Portugal
Rita, Paulo
Ramos, Ricardo F.
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机构:
Oliveira Hosp, Inst Politecn Coimbra ESTGOH, Coimbra, Portugal
Inst Univ Lisboa ISCTE IUL, ISTAR IUL, Lisbon, Portugal
Univ Autonoma Lisboa, CICEE Ctr Invest Ciencias Econ & Empresariais, Lisbon, PortugalUniv Nova Lisboa, NOVA Informat Management Sch NOVA IMS, Nova De Lisboa, Portugal