Performance measurement system for enterprise networks

Purpose - The purpose of this research paper is to present a performance measurement system for enterprise networks (PMS-EN) developed within the context of a European project's context. Design/methodology/approach - This research follows a constructivist approach, based on the following activities: recompilation, analysis and study of scientific knowledge, acquisition of main postulates and construction of initial framework. Findings - This paper describes a performance measurement system called PMS-EN that can be used for managing performance in the enterprise networks context. After analysing different frameworks relating to such a thematic, and once their main weaknesses were identified, it was decided to develop a PMS that will overcome these difficulties and, at the same time, provide enterprises operating within these environments, with a simple, efficient, robust and useful framework. Research limitations/implications - This PMS has been built upon the framework called PMS IE-GIP, but thought could be given to building it upon other frameworks existing within the literature. Practical implications - Even though this proposal has been successfully applied to an enterprises network, it should be tested further by implementing it to other enterprises networks, with the main objective of enriching and extending it to other sectors. Originality/value - This paper has described a new performance measurement system called PMS-EN that can be used for managing performance in the enterprise networks context. It provides enterprises operating in this context a simple, efficient, robust and useful framework. Additionally, it is an efficient and effective tool for creating, managing and monitoring performance measures, in an analytical and graphical way, at both global and individual levels of the enterprise networks, which is lacking in most of the existing frameworks.