Innovations in the Indian hospitality industry: an overview

被引:4
|
作者
Sanjeev, Gunjan M. [1 ]
Bandyopadhyay, Rumki [1 ]
机构
[1] Amity Univ Haryana, Gurgaon, India
关键词
Technology; Hospitality industry; Cost; Customer service; Innovations; Culinary;
D O I
10.1108/WHATT-05-2016-0026
中图分类号
F [经济];
学科分类号
02 ;
摘要
Purpose - This paper aims to provide an overview of the facts and trends relating to the innovations that are taking place in the Indian hospitality industry. Design/methodology/approach - The paper draws facts and emerging trends from the existing literature and other reports. The paper also serves as an introduction to areas covered by theme issue contributors that are discussed in detail in their respective papers. All the papers bring out key findings after several rounds of discussion with practitioners. Findings - Some of the key emerging areas are customer service, cost competitiveness, culinary management, revenue management and technology. The paper also suggests that it is important to understand how innovations are being managed across different functional departments and whether managers face barriers to the implementation of innovative ideas and processes. Practical implications - The Indian hospitality industry continues to expand despite tough competition. But, it is imperative that hotels are able to find ways to differentiate their products and services and by innovating, it is possible to sustain and create new forms of differentiation. Given this reality, the paper is of interest to hoteliers and policy makers who want to know more about the emerging innovation trends in the Indian hospitality industry. Originality/value - There is limited literature available on innovations in the Indian context. Further, all the papers in this theme issue were written after several rounds of interaction with practitioners so as to incorporate real-time, relevant and contemporary data.
引用
收藏
页码:408 / 415
页数:8
相关论文
共 50 条
  • [1] Customer service innovations in the Indian hospitality industry
    Bharwani, Sonia
    Mathews, David
    WORLDWIDE HOSPITALITY AND TOURISM THEMES, 2016, 8 (04) : 416 - 431
  • [2] Innovations mount up in the Indian Hospitality Industry: summing up
    Sanjeev, Gunjan M.
    WORLDWIDE HOSPITALITY AND TOURISM THEMES, 2016, 8 (04) : 496 - 503
  • [3] The emerging strategic and financial issues in the Indian hospitality industry An overview
    Sanjeev, Gunjan M.
    Jauhari, Vinnie
    WORLDWIDE HOSPITALITY AND TOURISM THEMES, 2012, 4 (05) : 403 - 409
  • [4] CHALLENGES FOR THE INDIAN HOSPITALITY INDUSTRY
    Zagade, S.
    Jarad, R.
    Jadhawar
    Gawade, S.
    Sinha, D.
    EDULEARN11: 3RD INTERNATIONAL CONFERENCE ON EDUCATION AND NEW LEARNING TECHNOLOGIES, 2011, : 6524 - 6528
  • [5] Sustainability, social responsibility, and innovations in the hospitality industry
    Vargas-Sanchez, Alfonso
    JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 2018, 36 : 121 - 122
  • [6] Financial challenges in the Indian hospitality industry
    Sanjeev, Gunjan M.
    Gupta, Kanika
    Bandyopadhyay, Rumki
    WORLDWIDE HOSPITALITY AND TOURISM THEMES, 2012, 4 (02) : 163 - 173
  • [7] Indian petrochemical industry - an overview
    Mall, I.D.
    Chemical Engineering World, 1994, 29 (11):
  • [8] Indian sugar industry - an overview
    Bhagat, J. J.
    Jain, Dilip
    INTERNATIONAL SUGAR JOURNAL, 2007, 109 (1304): : 505 - 509
  • [9] Indian electronics and IT industry - An overview
    Department of Information Technology, Electronics Niketan 6, CGO Complex, Lodi Road, New Delhi 110 003, India
    IETE Tech Rev, 2007, 3 (163-173):
  • [10] Indian Electronics and IT Industry - An Overview
    Rastogi, Rajiv
    IETE TECHNICAL REVIEW, 2007, 24 (03) : 163 - 173