Doing the Right Thing: One University's Approach to Digital Accessibility

This article describes the approach employed by one university to address a complaint filed by students with disabilities with the Department of Justice (DOJ) regarding the inaccessibility of information and communication technology (ICT). Prior to the DOJ complaint, the university did not have a process in place to address ICT accessibility. Using a project management approach, the university implemented a series of changes to create an infrastructure for digital accessibility. These changes sought not only to remediate the concerns presented in the investigation, but also to establish a process to manage future ICT accessibility concerns. While formal investigation by a federal agency is not something an institution wants to receive, it may be useful in bringing about necessary changes. The response generated by the university can serve as a model to proactively address digital accessibility in higher education.