Quality Management Approaches in Academic Libraries: A Pilot Study of a Nigerian University Library

被引：0

作者：

Egberongbe, Halima ^{[1
]}

Sen, Barbara ^{[1
]}

Willett, Peter ^{[1
]}

机构：

[1] Univ Sheffield, Informat Sch, 211 Portobello, Sheffield S1 4DP, S Yorkshire, England

来源：

QUALITATIVE & QUANTITATIVE METHODS IN LIBRARIES | 2015年

关键词：

Academic libraries; Case study; Framework analysis; Nigeria; Quality management; University libraries;

D O I：

暂无

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

The paper reports the findings of a pilot case study in a university library in South-West Nigeria. The study was carried out to investigate the library's quality management approaches and which formed part of a larger project to recommend a common model of quality management for academic libraries in this region. The study involved a semi-structured interview with the university librarian, a focus group involving lower management staff, and documentary analysis. It was found that while the concepts of quality and of quality management were generally understood, there were obvious problems in areas such as customer service and performance measurement.

引用

页码：399 / 412

页数：14

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