Addressing Disruptive Behavior by Implementing a Code of Professionalism to Transform Hospital Culture

被引：10

作者：

Capitulo, Kathleen Leask ^{[1
,2
,3
]}

机构：

[1] North Shore LIJ Hlth Syst, Inst Nursing, New Hyde Pk, NY 11040 USA

[2] Case Western Reserve Univ, Bolton Sch Nursing, Cleveland, OH 44106 USA

[3] Wenzhou Med Coll, Wenzhou, Peoples R China

来源：

NURSE LEADER | 2009年 / 7卷 / 02期

关键词：

D O I：

10.1016/j.mnl.2009.01.009

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

After the Institute of Medicine's (IOM) report,1 numerous initiatives have focused on improving patient safety. This article discusses quality improvement projects piloted in two hospitals (one unionized and the other nonunionized) to create and implement a code of professionalism addressing disruptive behavior, transforming organizational culture, and improving staff retention and patient safety. The Joint Commission on Accreditation of Healthcare Organizations has identified disruptive and intimidating behaviors as a threat to patient safety and increasing untoward, preventable outcomes and medical errors.2 The best organizations in the nation have established codes of conduct or professionalism. © 2009 Mosby, Inc. All rights reserved.

引用

页码：38 / 43

页数：6