THE DIMENSIONALITY OF CONSUMPTION EMOTION PATTERNS AND CONSUMER SATISFACTION

被引：1152

作者：

WESTBROOK, RA ^{[1
]}

OLIVER, RL ^{[1
]}

机构：

[1] VANDERBILT UNIV, OWEN GRAD SCH MANAGEMENT, NASHVILLE, TN 37203 USA

来源：

关键词：

D O I：

10.1086/209243

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：84 / 91

页数：8

共 28 条

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[2] [Anonymous], 1977, HUMAN EMOTIONS
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TEEL, JE
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[4] BETTMAN JR, 1979, INFORMATION PROCESSI
[5] EXPECTATIONS AND NORMS IN MODELS OF CONSUMER SATISFACTION
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[J]. JOURNAL OF MARKETING RESEARCH, 1987, 24 (03) : 305 - 314
[6] Charlesworth WilliamR., 1969, STUDIES COGNITIVE DE, P257
[7] Cohen J.B., 1991, HDB CONSUMER BEHAV, P188
[8] DAY RL, 1984, ADV CONSUM RES, V11, P496
[9] DAY RL, 1985, ADV CONSUM RES, V12, P281
[10] THE VARIETIES OF CONSUMPTION EXPERIENCE - COMPARING 2 TYPOLOGIES OF EMOTION IN CONSUMER-BEHAVIOR
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HOLBROOK, MB
[J]. JOURNAL OF CONSUMER RESEARCH, 1986, 13 (03) : 394 - 404