The need to improve double-loop learning and design-construction feedback loops A survey of Eindustry practice

Purpose - The purpose of this paper is to report the empirical findings of a survey aimed to investigate the need to improve cross-phase learning between design and construction. Through exploring the need to introduce a design-construction feedback loop, combined with the barriers against its development, an expansion of knowledge surrounding the deficiencies of current practice is provided. Design/methodology/approach - The paper reports the results from an online survey conducted in spring 2011 targeted at experienced personnel in the planning, design, construction and facilities management phases of healthcare infrastructure projects. Findings - The current approach of detecting and correcting errors is significantly hindering the extent to which learning from previous experiences is taking place. It is shown that improved integration between design and construction is required in the form of improved feedback if continuous improvement in the areas of efficiency, quality, value and general learning from previous experiences/projects is to be achieved. Research limitations/implications - The focused population of this study limits the extent to which the findings can be generalised. However, it is viewed that this context is potentially one of the most complex and unique project participant arrangements to overcome. Therefore if the need and ability to share learning outcomes across such a complex arrangement can be achieved, then it may be easier within traditional arrangements. Practical implications - The practical implications of moving away from single-loop learning towards a double-loop learning approach are provided. Originality/value - This paper identifies that there is a distinct need for further efforts to be applied in the area of improving feedback between the phases of design and construction.