The influence of organizational learning culture and perceived organizational support on employees' affective commitment and turnover intention

Purpose - The study aims to examine the relationships between organizational learning culture (OLC), perceived organizational support (POS), affective commitment (AC) and turnover intention (TI) through empirical investigation across the service sector. Design/methodology/approach - A total of 758 employees working in the Pakistani banking sector were approached through convenience sampling. A questionnaire-based survey was used to conduct the research. Findings - A two-stage approach was applied using structural equation modeling (SEM). In the first stage, confirmatory factor analysis (CFA) was applied, and in the second stage, path coefficients were examined. The study found POS and OLC were positively associated with AC but negatively associated with TI. In addition, SEM confirms that AC performs the role of mediator. Research limitations/implications - The study has practical and theoretical implications for HR managers to reduce employees' TI. Limitations are also discussed. Originality/value - The study elucidates the importance of POS and OLC in enhancing AC and reducing TI.