BUILDING AN INFORMATION RESOURCE CENTER FOR COMPETITIVE INTELLIGENCE

The creation, operation and maintenance of information resource facilities for competitive intelligence must be responsive to the dynamic relationships among users and sources that support the organization's business goals. Such an information center must be managed to accommodate evolving competitive intelligence needs. A further challenge is developing an integrated information resource that can simultaneously serve the needs of diverse communities of users. Traditional information representations are only the starting point. Solutions integrating innovative methods such as hypertext and expert systems are increasingly relevant.